Salesforce services

Experienced support for the work Salesforce needs now and next.

From day-to-day administration to larger improvements, we bring structured thinking and practical delivery.

The RUN approach

How do we approach issues

Every request follows a clear route from immediate issue to useful, repeatable improvement.

01

Resolve

Deal with the immediate issue and restore progress.

02

Understand

Determine context, dependencies and root cause.

03

Normalise

Use configuration, documentation or training to reduce recurrence.

04

Keep improving

Make the next priority visible and plan ahead.

Managed support workspace with a browser, headset and configuration controls

Managed Salesforce support

Administration, troubleshooting, user support and platform maintenance, prioritised with the context of your organisation and users.

Discuss managed support →
Automation workflow connecting records through a central gear

Improvements and automation

Configuration, Flow automation, process improvement and carefully scoped development, supported by clear testing and communication.

Plan an improvement →
Data sources resolving into reporting charts and trends

Data, reporting and integrations

Reporting, dashboards, data quality, migration planning and practical guidance across the systems connected to Salesforce.

Clarify your data →
A connected roadmap ending at a clear destination flag

Strategy and platform leadership

Roadmaps, prioritisation, architecture guidance and senior support for complex platform decisions and long-term progress.

Talk through your roadmap →

Support, enhancement or project?

Day-to-day requests, small enhancements, larger separately scoped projects and strategic advisory work can require different approaches. We will help clarify the right route; not every type of work is assumed to be included within a monthly allocation.

Salesforce services

Salesforce support, built around the way your team needs to work.

From ongoing managed Salesforce capacity to individual pieces of work, Ostrelis gives internal teams experienced support without forcing every requirement into the same delivery model.

Talk to a Salesforce expertExplore your options
Ongoing capacityDefined workLow-risk start
Ways to work with us

Choose the level of Salesforce support your team actually needs.

Customers can use Ostrelis for ongoing operations, defined work or a short paid Pilot before making a longer commitment.

Primary offer

Managed Salesforce Operations

Ongoing Salesforce capacity for internal teams.

Ostrelis works alongside your Salesforce, RevOps or Business Systems team to handle recurring operational workload, from support and administration to automation, data quality, training and continuous improvement.

Explore Managed Operations

Best for

  • Ongoing workload
  • Growing backlog
  • Small internal teams
  • Admin dependency
  • Continuous improvement

Ostrelis Flex

Experienced Salesforce help for defined requirements.

For organisations that do not need a recurring managed service but occasionally need experienced Salesforce support for a defined issue, improvement or additional capacity.

Available subject to capacity. Managed-service customers receive reserved capacity.

Talk to us about Flex

Operations Pilot

Experience the managed-service model before committing longer term.

A short paid engagement that lets Ostrelis understand your environment, take on real Salesforce work and demonstrate how the managed-service model operates in practice.

Discuss an Operations Pilot
What we handle

Practical Salesforce support from everyday administration to continuous improvement.

The work below is representative of the recurring Salesforce workload Ostrelis can take on alongside your internal team.

  1. 01

    Administration & support

    Users, permissions, configuration, troubleshooting and everyday platform support.

  2. 02

    Flow & automation

    Failed automation, smaller improvements and repetitive-process reduction.

  3. 03

    Data & reporting

    Data hygiene, recurring issues, dashboards and more dependable Salesforce information.

  4. 04

    Training & guidance

    Practical walkthroughs, reusable guidance and support that helps users become more confident.

  5. 05

    Backlog & improvement

    Technical debt, smaller enhancements and proactive platform improvements.

  6. 06

    Prioritisation & advice

    Release guidance and practical Salesforce input when internal teams need experienced perspective.

Clear scope

The right work, through the right delivery model.

Managed Operations is designed for recurring operational work and contained improvements. Larger programmes are identified and scoped separately rather than quietly consuming your ongoing service capacity.

Managed Operations can include

  • Administration and user support
  • Flow troubleshooting and permissions
  • Reports, dashboards and data-quality improvements
  • Training, backlog work and documentation
  • Smaller enhancements and platform maintenance

Usually scoped separately

  • Major Salesforce implementations
  • Large transformations and migrations
  • Heavy Apex development
  • Salesforce CPQ and Marketing Cloud
  • Major bespoke integrations and development programmes

If managed services uncovers something larger, we’ll flag it early and agree the right delivery route rather than quietly consuming your reserved capacity.

How we approach support

We don’t just close the ticket.

Where possible, Ostrelis looks beyond the immediate Salesforce request to understand why it happened and whether the root cause can be reduced or removed.

  1. 01

    Resolve

    Deal with the immediate Salesforce problem.

  2. 02

    Understand

    Identify the process, configuration, dependency or knowledge gap behind it.

  3. 03

    Normalise

    Improve the system, process, documentation or user understanding to reduce repeat issues.

Repeatedly charging a customer to fix the same avoidable issue isn’t a good managed service.

Transparency

Know where your Salesforce capacity is going.

Managed-service customers can see requests, progress, activity and capacity through the Ostrelis client portal.

Ostrelis customer portal showing service usage, request status and recent activity
Requests, progress, activity and capacity in one shared view.
Not sure which route fits?

Tell us what you need from Salesforce.

We’ll help you decide whether Managed Operations, Flex or another approach makes the most sense for the work you’re trying to solve.

Talk to a Salesforce expert
Salesforce managed operations

Salesforce support built around the way you work.

Whether Salesforce sits with an internal team, a single administrator or no dedicated owner, it should not depend on one person carrying everything alone.

Ostrelis provides experienced Salesforce capacity to help manage day-to-day demand, work through backlogs, improve the platform and keep important work moving.

Talk to us about your Salesforce team
Managed Operations levels

Support that scales with your Salesforce operation.

Every level provides experienced Salesforce support. The difference is the degree of capacity, proactivity and operational continuity around your team.

Core

Dependable additional Salesforce capacity.

For a Salesforce owner who needs reliable backup and experienced support alongside them.

Keep the everyday Salesforce work moving.

  • Managed Salesforce support
  • Administration and user support
  • Flow troubleshooting
  • Reporting and dashboards
  • Data-quality improvements
  • Monthly service review
Talk to us about Core
Growth Recommended

More capacity, proactive management and continuous improvement.

For teams with meaningful recurring Salesforce workload that need more than reactive ticket handling.

Keep the operational work moving while Salesforce keeps improving.

  • Everything in Core
  • Proactive backlog management
  • Fortnightly prioritisation
  • Proactive optimisation
  • User training
  • Enhanced response
  • Quarterly Salesforce roadmap
Talk to us about Growth
Scale

Growing teams with significant ongoing Salesforce demand.

For organisations that need broader capacity, stronger continuity and more proactive operational support.

More room to improve while the workload keeps moving.

  • Everything in Growth
  • Fortnightly prioritisation
  • Additional consultant continuity
  • Included platform improvement work
Talk to us about Scale
Continuity

An experienced extension of your internal Salesforce team.

For organisations where Salesforce is business-critical and operational resilience matters.

Operational cover and technical leadership around the work that cannot wait.

  • Everything in Growth
  • Weekly operational review
  • Named lead consultant
  • Secondary consultant continuity
  • Priority handling
  • Admin absence and holiday cover
  • Ongoing technical-debt review
  • Bespoke training
Talk to us about Continuity
Compare support levels

Choose the level of support that fits your team.

Every level provides experienced Salesforce support. The difference is the degree of capacity, proactivity and operational continuity around your team.

Service / capabilityCoreGrowth Most popularScaleContinuity
Capacity and foundational support
Best for The kind of Salesforce operation each level is designed to support.Salesforce owner needing reliable backupTeams needing regular operational supportGrowing teams with significant ongoing demandBusiness-critical Salesforce environments
Reserved monthly capacity The planned consultant time available for your Salesforce workload each month.16 hours32 hours48 hours64+ hours
Salesforce administration & user support Practical help with everyday administration, users and platform requests.IncludedIncludedIncludedIncluded
Flow, configuration & troubleshooting Support for diagnosing issues and making considered platform changes.IncludedIncludedIncludedIncluded
Reporting & data-quality support Help keeping reporting useful and the underlying Salesforce data dependable.IncludedIncludedIncludedIncluded
Documentation & training Guidance that helps users work confidently and reduces repeated questions.IncludedIncludedIncludedIncluded
Operations and responsiveness
Proactive backlog ownership Keeping agreed Salesforce work visible, ordered and moving forward.—IncludedIncludedIncluded
Proactive improvement review A regular review of opportunities to improve the platform and how it is used.QuarterlyMonthlyMonthlyOngoing
Service prioritisation A shared rhythm for deciding what should be worked on next.MonthlyMonthlyFortnightlyWeekly
Platform / roadmap review Stepping back from immediate requests to plan Salesforce’s next improvements.—QuarterlyQuarterlyOngoing
Additional consultant continuity Access to broader consultant cover when workload or resilience requires it.—AvailableIncludedIncluded
First-response target The target time for initial acknowledgement and triage during agreed support hours.< 4 business hours< 2 business hours< 90 minutes< 60 minutes
Customer portal & capacity reporting Clear visibility of requests, service usage and available capacity.IncludedIncludedIncludedIncluded
Need something different?

Not every Salesforce requirement needs an ongoing managed service.

Ostrelis Flex

Experienced Salesforce help for defined or occasional requirements.

Suitable for defined pieces of work, smaller improvements, troubleshooting or occasional additional capacity. Flex is premium ad-hoc Salesforce consultancy, subject to available capacity. Managed-service customers receive reserved capacity.

Discuss Flex

Interim Salesforce Cover

Experienced Salesforce support when someone leaves, is unavailable, or while you recruit their replacement.

Keep day-to-day requests moving while you work out what comes next, with practical operational capacity, backlog understanding and a clear handover.

Discuss interim cover

Operations Pilot

Experience Managed Operations before making a longer commitment.

A short paid engagement to understand the environment, review existing requirements, take on genuine work, demonstrate prioritisation and communication, provide portal visibility and recommend the appropriate ongoing model.

Discuss an Operations Pilot
Clear boundaries

Managed Operations is for the work that keeps Salesforce running well.

For wider programmes, we identify the right delivery route early. Learn more about Ostrelis Managed Services.

Typically Managed Operations

Administration, support, Flow, reports, permissions, data quality, training, smaller enhancements, backlogs and troubleshooting.

Usually separately scoped

Major implementations, heavy Apex development, CPQ, Marketing Cloud, large migrations, major integrations and transformation programmes.

If Managed Operations uncovers something larger, we'll flag it early and agree the right delivery route rather than quietly consuming your reserved capacity.

Start the conversation

Not sure which level fits?

Tell us about your Salesforce team, current workload and priorities and we'll help you work out the most appropriate level of support.

Talk to a Salesforce expert