Transparency
Know where your Salesforce capacity is going.
See what has been requested, what is being worked on, what has been delivered and how service capacity is being used.
Support overviewSee the current service period at a glance.
Cases by statusFollow customer-visible progress from triage to close.
Usage reportingUnderstand allocated, used and remaining support time.
Better support starts with better visibility.
Every managed-service customer receives a shared place for requests, activity and service reporting.