Service Cloud support for clear, dependable customer-service operations.
Service Cloud support for case management, Email-to-Case, queues, automation, reporting and service operations.
The problem it addresses
Case routing, email, queues, permissions and automation interact closely. A small configuration issue can affect response handling, visibility or reporting across a service team.
What Ostrelis provides
Ostrelis helps maintain and improve Service Cloud processes with an understanding of both configuration and operational impact.
Who it is suitable for
Suitable for service teams using Salesforce for case management and organisations improving an established support operation.
Typical examples of work
- Case lifecycle and queue configuration
- Email-to-Case investigation
- Omni-Channel and routing support
- Service reports, permissions and automation
How work is delivered safely
Changes are assessed against routing, email, automation, access and reporting dependencies, with controlled testing before rollout.
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